John and I wanted to take a moment to commend you and your staff on a job well done. Our pool turned out even better than we could have ever expected, thanks to your vision and direction.
You chose the right name for your company - Top Gunn Pools - as you are definitely in a class by yourself. As they say, "you get what you pay for" and that is never more evident than in the construction of your pools. After 30 plus years in the pool business you have learned a thing or two about building pools and we are so glad that we left it in your expert hands to build ours.
Never once did your workers leave our property without making sure everything was cleaned up from the day's work that was done and you always kept us up to date on what was going to be done next. And your scheduled completion date was very accurate.
Our advice to anyone who is trying to decide between Top Gunn Pools and anyone else is to forget the other guys and make the decision now to go with Bobby - you won't regret it. Bobby won't leave you high and dry in the middle of construction and Bobby won't leave you when it's all done either. We know we can count on Bobby to answer any questions we may have, whether it's now, next week or next year. Bobby stands behind what he builds and as long as he's still breathing, he'll be available to you - that you can count on.
We are so glad that we chose Bobby and Top Gunn Pools as our pool builder. When you want the best, you go with the best and that's Bobby. Call us anytime and we'll be more than happy to share our story with you.
John and Deb C.
We would like to thank you for the great work you and your workers did recently on our pool and deck renovation. Everything looks great, and completed right down to the last detail.
We really appreciate the time, and effort yout took in helping us plan our project. With your knowledge and long experience in the pool and construction industry, you were able to help us creatively solve a number of issues with our property and pool, in practical, as well as aesthetically pleasing ways.
The birdbath looks great in its new spot, and with the cement base --- it is safe.
The various drainage ideas, from the large drain pipe buried in the porch to the drywell, will surely be a help when we get some serious rains. Most of all, we love the cement bench. Your idea of topping the bench with the same brick used on the deck and around the pool was a great one. It makes a perfect place for plants and looks like it's always been there. We aren't even going to paint it because we love the natural look it has with the new deck.
Thanks also for your care in the installation of the pavers. You were there to supervise the detail to make sure extra base material was added to the floor to be certain the grade of the floor was correct. You were also helpful in suggesting color options based on the style and colors in our yard and house.
Thanks especially for all of your efforts with the pool. Art who has made furniture, and I who quilt ... we both know it's more difficult to plan and complete a renovation than it is to start a project from scratch. The marcite is beautiful... it truly looks like a new pool, and the new skimmer works well in conjunction with the pump. You really kept your word and were here every day at the end of the project, until the chemicals were right for swimming.
Your employees are courteous, thorough in their work, and kept the place neat during the whole process. We couldn't be happier with your work.
Carole and Art M.
Good morning Bob. I have been meaning to e-mail you and let you know we are all enjoying the spa. It turned out better than I could have imagined and I'm so glad I decided to go with the automation. That feature really makes the experience. By the way you had asked me to let you know what I thought of the two newer jets you put in. I really like the one that has multiple water streams that rotates. I'm not sure if that makes sense to you but if you want to see which, I reinstalled it in my favorite position closest to the house on the right.
Thanks again. I hope yoou and your family have a nice Thanksgiving!
We take this opportunity to express our sincere appreciations to you and your team for a most professional job in completely renovating our 26 year old pool.
We interviewed three potential companies, and at the very start, it was easy to see that your knowledge and experience were without question. During the interview you immediately put us at ease, and your professional communication immediately convinced us that you were the one to be selected for the job. Your years of experience were a great help in selecting the style and colors for our pool, and we were convinced from the start that we would get exactly what we wanted.
Your price was very competitive, you did exactly what you said you were going to do, and the job was completed in a minimum amount of time. You constantly kept us informed, and made sure that we understood everything about the entire process. You were very responsive to our questions, and made sure that we were pleased with the work.
Your entire team's knowledge, courtesy and their performance reflected your leadership and training of your employees. Following the completion of the job you communicated with us for several days to make sure that we were pleased with your work. Professionals like you are hard to come by these days.
Many of our friends have stopped by to see the pool, and all were impressed with the quality of your work. Please feel free to use our comments with any future potential clients, and they are welcome to come by and see our pool.
Thank you, too, for your friendship and offers of assistance in the future. You would have made a terrific soldier, and you would have my complete trust.
Joe & Sue
To Whom It May Concern:
I am writing this letter to tell you how pleased we are with the work done on our pool by Bobby Mull and Top Gunn Pools. We had intitallly called Bobby in August to resurface our pool and address serious leaking problems. He quickly decided that it was not in our best interest to empty the pool during rainy season due to the chance that it might crack. His honesty and willingness to put our best interest over his immediate gain gave us confidence.
We were not wrong to trust Bobby and his team as they brought this level of care and attention to the whole project. Bobby's attention to detail and willingness to think outside the box made this project possible. Our pool had settled over the years, and instead of insisting on a costly re-setting of the pool, Bobby listened to our needs and worked within our budget. Instead of re-leveling the pool (which was way beyond our means) he redid the skimmers and played with the level of the tiles to make the pool look as even as possible.
Bobby also discovered that the pool pump and filtering system had not been installed properly when it was built. He and his team rebuilt the system to make sure that our new pool ran with ease and was well taken care of. Again, this attention to detail is something we so apprectiated in Top Gunn's approach to rescuing our pool.
Before refilling our beautiful new pool, Bobby made sure that our well was up to the task. When there proved to be unforeseen problems with the well, he brought his own filter from his home pool to treat our hard well water. He came and checked on the pool as it filled at least once a day, and we were in regular phone contact besides.
Bobby's staff was professional and courteous, helping him complete the smallest of details. Knowing we had company coming for Christmas, Bobby and his team even redid the landscaping that had been disturbed in the process of redoing the pool to make our home beautiful.
We are grateful to Bobby for making our pool beautiful again - especially withing our budget! We highly recommend Bobby Mull and Top Gunn Pools for any of your construction needs.
I would like to take this opportunity to thank you and your crew on the outstanding job performed during and after my pool installation. From our initial meeting, it was very apparent that you are an expert in all aspects of the pool building process. From clearing the area to final handoff of the finished product, I was well informed of what to expect at each phase of the process. I never felt uneasy about my decision to use Top Gunn Pools nor did I ever question you and your team's capabilities or integrity.
You are a man of your word who appreciates and excels in the art of commuication to your client. When you stated the job site would be cleaned after every day's work, it was. On the rare occasion, a situation arose where you or your team were unable to perform work on my pool, you would call with sincere explanation as to why and when the work would then be performed. Even after installation, when the handoff of my pool was complete, you continued to support me with maintenance guidance and advice. You showed uncompromised superior service when you personally got my pool back in crystal clear shape after I had mistakenly mishandled some fo the maintenance activities. You then followed up with subsequent phone calls to verify everything was working well. The knowledge and superior customer service you consistently display, is what I believe puts you well above any other provider.
Thank you again for such an outstanding job on the installation of my new backyard oasis!
Bob & Family,
We wish you all the best this holiday season! Having you build our pool was truly a bright spot in our year! Your crew was wonderful to work with as well as you. We are very pleased with the final product and have definitely enjoyed it. We know we will have many years of enjoyment with our Top Gunn Pool!
Have a happy, healthy and prosperous New Year!
Gary, Stephanie, Alex & Natalie
Dear Mr. Mull,
We wish to tell you what you already know - in this day and age, you and your company are one in a million. We felt in both competent and caring hands from the day of our initial contact to now and beyond.
You personally are accessible, thorough and clear. Your word stands. So often a company owner or 'front man' makes the initial contact and is never seen or heard from again. You made daily appearances and nothing escaped your eagle eye. Attention to detail stands out among the many fine qualities of your company.
Your employees seem to model their demeanor and work ethic on your own and were most welcome to have on our property. When you said they would clean up after each day's work, we had no idea how completely they would do so. Throughout the entire job, we had the pleasure of feeling like you and they were doing work for your own families.
Thank you for your commitment to excellence.
Mary & Christian M.
I just watned you to know how much I appreciate the job you did here on my pool and deck, etc. (There should be more people like you!) It is absolutely gorgeous and I know it was done CORRECTLY.
Bev & I wanted you to know how much we appreciated your approach to business. Superior knowledge, honesty, attention to detail, reliability, and promptness make for a very satisfied customer.
You explained to us every aspect of what you needed to do. You kept your word and started and finished the job when promised. You returned calls promptly and answered any additional questions we had. Your workers were not only excellent, but were neat and clean when the job itself is a very messy one.
In today's market, when some businesses are only about making money, it is very much appreciated when you find a business that is as customer oriented as yours is . It was wonderful to have no frustrations in our dealings with your company.
You were highly recommended to us and we are very pleased to not only tell others of our experience, but also to put in writing that we would highly recommend you to anyone considering using your company.
Mike & Bev S.
This letter is to express my deep appreciation for your recent pool remodel for our family. You are hightly responsive by phone, consistently detail oriented, and always professional. You and your crew provided exceptional service, and anyone who hires Top Gunn is literally hiring "the best". I whole heartedly recommend Top Gunn Pools, Inc. as a company who offers a "no-headache" worry-free service to the consumer.
God Bless You Always,
Kathy and I want to thank you and your crew on an outstanding experience remodeling our pool area. From the first day we met to discuss our desires to the completion of the job, you went out of your way to insure we were kept up to date on progress and to explain the procedure.
Kathy and I had been through two previous pool remodels in a former home and were not looking forward to another. What a difference having a crew that knows what it is doing and a supervisor to whom no detail is too small. The crew all came on time or earlier than promised, the site was kept clean, and the men were polite and solicitous.
I would, without reservation, recommend your company, Top Gunn Pools, to anyone thinking of remodeling their pool.
Thanks again Bobby, and please thank your crew for us.
To: Bobby Mull
I was very pleased and impressed with Top Gunn Pools and the owner, Bobby Mull. Customer service is one main reason I have for selecting a company to do business with, along with quality work and competitive pricing. I got all three with Top Gunn. Mr. Mull was prompt in returning my call and scheduling an appointment. He showed up on time and explained in detail the process for resurfacing my pool. I had gotten two other estimates and his price was competitive. What impressed me most was Mr. Mull's knowledge of the pool business. He told me how long the process would take, what would be done and in what order and who would be there to do the work and when. All of this was very important since I have a mother wiht Alzheimer's disease and our backyard is her "domain". I had to make arrangements for her to stay with my sister while the work was being done so it was important that the work be done at the scheduled time. Mr. Mull called to let m know he could start a day earlier than scheduled which worked out well. His crew showed up at the scheduled times. They made sure that the process went smoothly and were careful in not creating a "big mess". The pool was resurfaced in 5 days as promised and it is as good as new ... just as Mr. Mull promised. There were no hidden charges or fees and everything that needed to be done was done.
I would highly recommend Top Gunn Pools. Thanks ou Bobby and your crew for such excellent service.
To Whom It May Concern:
Congratulations!!! We've received correspondence from one of your consumers expressing their satisfaction with your business. We wanted to pass this great news on to your business and thank you for serving this community well.
Better Business Bureau
Trade Practice Specialist
We love our pool!
Bobby Mull and his team did a wonderful job helping our dream pool become a reality. Using our ideas and sketches, he helped us from the beginning in coming up with a design that captured what we wanted in our backyard paradise with the best engineering for easy maintenance. Throughout the entire process he worked with us and helped make the choices involved go smoothly and to our satisfaction. We were kept informed during each step of the project. As a few issues arose, Bobby worked through them until they were solved. After the completion of the pool, Bobby helped instruct us on the use and maintenance of all the features. We have been enjoying our backyard paradise pool for almost five years and we still love it and use it almost every day! Bobby has remained available to help with questions and the few small repairs that have been needed.
We highly recommend Top Gunn Pools!!!
Brian & Juli J.